HMS’ Health Engagement Platform Delivers Multi-Channel COVID-19 Communications To Over 7 Million Americans
The increased urgency and demand for consumer engagement is highlighted by a recent
“Confusion and fear have increased as the coronavirus has spread, while testing availability has been slow to keep pace in many areas,” says Emmet O’Gara, group president of Population Health Management for HMS. “In response, authorities such as CMS are recommending proactive health communication, outreach and engagement, and that’s exactly what our platform is designed to accomplish.”
HMS’ health engagement solution was built using key metrics and benchmarking data from more than four billion interactions with healthcare consumers. The resulting multi-channel outreach programs are delivered via interactive voice response (IVR), SMS/text or email and customized by patient population, demographic, location and risk factors. These personalized communication strategies are based on an individual’s risk profile, self-reported survey data, behavioral science methodologies and health communications’ best practices for optimal education and consumer activation.
Current outreach topics cover major focus areas including access to care information, awareness of telehealth services, promoting the importance of preventive care, highlighting the mental and physical health effects of isolation, and managing and mitigating health risks for vulnerable populations through condition management. Additional capabilities include Hispanic cultural adaptation, multi-language translation and information collection regarding care and access disparities.
To learn more about HMS’ health engagement solution and its COVID-specific communications offering, watch this video and read our white paper, Consumer Health Engagement: Best Practices for
HMS advances the healthcare system by helping healthcare organizations reduce costs and improve health outcomes. Through our industry-leading technology, analytics and engagement solutions, we save billions of dollars annually while helping consumers lead healthier lives. HMS provides a broad range of payment accuracy and population health management solutions that help move the healthcare system forward. Visit us at www.hms.com or follow us on Twitter at @HMSHealthcare.
Source: HMS Holdings Corp